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Claims Vendor Manager in Richmond, VA at The Main Street America Group

Date Posted: 1/13/2019

Job Snapshot

Job Description

It’s an exciting time at The Main Street America Group!  We are a stable, billion-dollar, “A”-rated, super-regional property and casualty insurance company that is well-positioned for growth, and we are looking to add great talent to help us achieve our goals.   


Manages claims business/functional outsourcing relationships. Maintains service levels, business requirements, the overall relationship , and contract compliance. Ensures claims best practices and audit control. Manages vendors and all related activities that support this responsibility.


  • Bachelor’s degree or comparable, progressive experience.
  • Additional relevant education/certifications, e.g., MBA, CPCU.
  • 2+ years managing vendor delivery teams (implementations) or working with external vendors specializing in claims, management (SUI, CAT, Water Mitigation, Independent Adjusters and property contents).
  • 5+ years of Property or Casualty claims management experience, including project management with complex programs and projects.
  • Vendor cost management and customer service, and experience building out vendor delivery teams.
  • Understanding of IT insurance claim systems (Guidewire preferred) and adapting to business processes.


Relocation program

Business casual dress

Serving our customers since 1923, The Main Street America Group is a stable, billion-dollar P&C insurance company, Rated A by AM Best and offers:

  • Medical, Dental & Vision (Day 1 coverage)
  • Paid Time Off Bank
  • 401(k) with Company Match
  • Pension Plan
  • Incentive (Bonus) Plan
  • Employee Recognition Program
  • Paid Holidays
  • Company-Paid Disability and Life Insurance
  • Tuition Reimbursement
  • Flexible Spending Accounts for Health & Dependent Care

Contingency Recruiters: Please do not send resumes directly to any hiring manager within the MSA organization.  If you would like to discuss this position, please contact the Staffing Department directly and NOT our managers. You must have a signed and current search agreement with the MSA Staffing Department before any resumes can be reviewed. Any resumes sent directly to MSA without a contract and specific work order in place for the position will be considered property of MSA.  Thank you for your cooperation in this matter!


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