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Complex Claim Specialist / Construction Defect 3rd Party in Jacksonville, FL at The Main Street America Group

Date Posted: 1/6/2019

Job Snapshot

Job Description

It’s an exciting time at The Main Street America Group!  We are a stable, billion-dollar, “A”-rated, super-regional property and casualty insurance company that is well-positioned for growth, and we are looking to add great talent to help us achieve our goals.   


Great opportunities await you at The Main Street America Group. The Main Street America Group is a billion-dollar super-regional property & casualty insurance company, providing products in 36 states.

We are recruiting for a future opening in our Complex Claims Specialist for our Construction Defect unit. The position can be located in either our Jacksonville, FL or Richmond, Va offices. Telecommuting may be available for experienced adjusters..

Position pay is targeted at $80,000 - $85,000; negotiable based on experience/skills.

Job Summary:

Assigned highly complex, large loss claims. Conducts claims investigations, determines coverage and liability, and negotiates (settle, authorize or deny payment) to conclusion the claim within authority limits. Recognizes and investigates all cases involving subrogation, insurance fraud issues, and disposition of salvage. Ensures timely financial transactions, including reserving and review and payment of vendor bills. Handles litigation cases and attends arbitrations and mediations on assigned files.Conducts claims investigations, determines coverage and liability on highly complex assignments, and negotiates (settle, authorize or deny payment) to conclusion the claim within authority limits. Monitors the defense and/or settlement of complex and unusual exposure cases and those in litigation to bring conclusion through direction, evaluation, and negotiation. Prepares cases for trial by conducting additional investigations, ordering independent examinations, utilizing experts, researching legal issues, and referring to defense counsel with appropriate instructions.

Possesses a high and extensive level of technical knowledge and skills including product and industry. Recognized as the company consultant in a field providing technical guidance, assistance, and training to lower level associates.


  • Bachelor’s degree or comparable, progressive work experience
  • Experience in 3rd Party Claims preferred.
  • Ability to attain required licensing within 3 - 6 months 
  • A minimum of 6 year’s progressive experience in area of focus preferred (Focus on FL) 
  • AIC (Associate in Claims) or alternative designation as approved by management
  • Anticipates situations and mitigates pro-actively
  • Handles complex issues
  • Strong listening and communication skills
  • Must have good negotiation skills and a good understanding of litigation management.
  • Have a good understanding of insurance accounting and good decision-making skills

Due to the financial responsibilities of this position, all candidates will be subject to the credit check process.


Serving our customers since 1923, The Main Street America Group is a stable, billion-dollar P&C insurance company, Rated A by AM Best and offers:

  • Medical, Dental & Vision (Day 1 coverage)
  • Paid Time Off Bank
  • 401(k) with Company Match
  • Pension Plan
  • Incentive (Bonus) Plan
  • Employee Recognition Program
  • Paid Holidays
  • Company-Paid Disability and Life Insurance
  • Tuition Reimbursement
  • Flexible Spending Accounts for Health & Dependent Care

Contingency Recruiters: Please do not send resumes directly to any hiring manager within the MSA organization.  If you would like to discuss this position, please contact the Staffing Department directly and NOT our managers. You must have a signed and current search agreement with the MSA Staffing Department before any resumes can be reviewed. Any resumes sent directly to MSA without a contract and specific work order in place for the position will be considered property of MSA.  Thank you for your cooperation in this matter!


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