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Insurance Claims Customer Care Representative in Auburn, MA at The Main Street America Group

Date Posted: 1/6/2019

Job Snapshot

  • Employee Type:
  • Location:
    Auburn, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

It’s an exciting time at The Main Street America Group!  We are a stable, billion-dollar, “A”-rated, super-regional property and casualty insurance company that is well-positioned for growth, and we are looking to add great talent to help us achieve our goals.   


This position is based in our Auburn, Massachusetts office.

This position is responsible for responding to customers and policyholders who want to either report a claim or inquire about an existing claim. Phone conversations are for the purpose of obtaining and entering pertinent information about the claim into the computer system, including verifying coverage with the policyholder. Responsible for the accurate entry of first notice of loss data into the system from phone calls or faxed in losses. Also responsible for making outgoing calls for additional loss information and file set-up.


•   Bachelor’s degree preferred
•   1 - 3 years of customer service experience
•   Intermediate computer skills (Word and Excel) and strong customer service skills are required.
•   Accurate keyboarding skills required while entering detailed information into various computer screens while on the phone with the customer.


Serving our customers since 1923, The Main Street America Group is a stable, billion-dollar P&C insurance company, Rated A by AM Best and offers:

  • Medical, Dental & Vision (Day 1 coverage)
  • Paid Time Off Bank
  • 401(k) with Company Match
  • Pension Plan
  • Incentive (Bonus) Plan
  • Employee Recognition Program
  • Paid Holidays
  • Company-Paid Disability and Life Insurance
  • Tuition Reimbursement
  • Flexible Spending Accounts for Health & Dependent Care

Contingency Recruiters: Please do not send resumes directly to any hiring manager within the MSA organization.  If you would like to discuss this position, please contact the Staffing Department directly and NOT our managers. You must have a signed and current search agreement with the MSA Staffing Department before any resumes can be reviewed. Any resumes sent directly to MSA without a contract and specific work order in place for the position will be considered property of MSA.  Thank you for your cooperation in this matter!


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