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Insurance Claims Customer Care Representative in Auburn,MA at The Main Street America Group

Date Posted: 8/27/2018

Job Snapshot

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Job Description

Main Street America -  Insurance Claims  Customer Care Representative

Career growth opportunity available! With career progression of current employees, The Main Street America Group has an opening in our Auburn, MA location for an  Insurance Claims Customer Care Representative If you enjoy the challenge of working in a fast-paced call center environment and you like helping customers who either need to report a claim or inquire about an existing claim, this position offers one-on-one training to support success in the job. The  Insurance Claims Customer Care Representative  supports development of your skills and prepares you for potential advancement into other roles within Main Street America.  

Applying the knowledge you receive from training and mentoring, you will be responsible for taking inbound calls and/or receiving faxed in losses for the purpose of obtaining and accurately entering pertinent claims information into our online system. On occasion, you may also be responsible for making outgoing calls to the customer for additional loss information and file set-up.

About Main Street America

If you have a passion for taking ownership of projects, building relationships with coworkers and external clients and providing award-winning service, then The Main Street America Group is the place for you. Since 1923, our mission has been to take care of our customer – the independent agent – better than anyone else. Customer service is at the heart of everything we do. With offices in eight locations, we offer a wide range of commercial and personal insurance, as well as surety bond products, in 37 states.

Our products and services are backed by financial stability. Our more than $1 billion in written premium is offered exclusively by 2,500-plus independent insurance agents.

The successful candidate will have a Bachelor’s degree with 1 - 3 years of customer service experience or equivalent.  
Intermediate computer skills (Word and Excel) and strong customer service skills are required. 
Accurate keyboarding skills required while entering detailed information into various computer screens while on the phone with the customer.

Working hours are from 8:45am to 5:00pm.

Visit and click on “Careers” to find out more.

Contingency Recruiters:  Please do not send resumes directly to any hiring manager within the MSA organization.  If you would like to discuss this position, please contact the Staffing Department directly and NOT our managers. You must have a signed and current search agreement with the MSA Staffing Department before any resumes can be reviewed. Any resumes sent directly to MSA without a contract and specific work order in place for the position will be considered property of MSA.  Thank you for your cooperation in this matter!


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