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Manager IT Program Office in Jacksonville, FL at The Main Street America Group

Date Posted: 8/18/2018

Job Snapshot

Job Description

If you have a passion for taking ownership of projects, building relationships with coworkers and external clients and providing award-winning service, then The Main Street America Group is the place for you. 

Since 1923, our mission has been to take care of our customer – the independent agent – better than anyone else. Customer service is at the heart of everything we do.With offices in eight locations, we offer a wide range of commercial and personal insurance, as well as surety bond products, in 37 states.

Our products and services are backed by financial stability. Our more than $1 billion in written premium is offered exclusively by 2,500-plus independent insurance agents. Administers, interprets and controls the compilation of statistical, financial, and competitor information to assist management in the pricing of existing and new property/casualty products.

Job Summary: 

Accountable for detailing the roadmap and vision of the PMO. Responsible for providing direction to the IT program management office or function. Defines and develops IT project/program management best practices, processes, and policy to ensure alignment with corporate strategy and goals. Effectively influences and partners with multi-departmental teams to establish foundational relationships. Leads stakeholders in identifying opportunities while developing and prioritizing projects according to relevant measurement criteria. Allocates project management resources based upon corporate and IT priorities. Responsible for the supervision of project/program managers to ensure that all projects the within IT programs are delivered within the defined scope, quality, time and cost requirements. Implements and oversees capacity planning process across the IT organization. Works with all IT departments to review gaps or resource constraints as projects are planned and/or implemented. Reviews all vendor contracts associated with new projects and implements toll gates to manage vendor resources and deliverables. Directs annual IT planning activities based upon corporate goal setting. Produces monthly executive dashboards and engages leadership in reviews.

Role Education and Experience Requirements:

  • Bachelor’s degree required. 
  • A minimum of 3-5+ years of experience managing a PMO. 
  • PMP Certification required.
  • Defines, implements, and improves project management processes across all Lines of Business and application areas within IT.
  • Plans organizational transformations related to migrating business functions to external providers
  • Consults on conversion and retirement of core systems.
  • Consults with senior management on business process design, re-design and re-engineering.
  • Monitors industry for noteworthy changes and for examples of good change management.
  • Shares personal experience in managing external vendors, suppliers, and providers with others.
  • Coaches team leaders on issues, problems, and solution methods.
  • Follows marketplace disciplines for effective coaching strategies and techniques.

Our comprehensive list of benefits include:

  • Medical, Dental and Vision (Day One Coverage)
  • Paid Time Off
  • 401(k) with Generous Company Match
  • Pension Plan
  • Incentive (Bonus) Plan
  • Employee Recognition Programs
  • Paid Holidays
  • Company-Paid Disability and Life Insurance
  • Tuition Reimbursement
  • Flexible Spending Accounts for Health and Dependent Care

Come learn why 100% of new hires are satisfied with the choice they made to join Main Street America. 
Visit and click on “Careers” to find out more.

Contingency Recruiters: Please do not send resumes directly to any hiring manager within the MSA organization.  If you would like to discuss this position, please contact the Staffing Department directly and NOT our managers. You must have a signed and current search agreement with the MSA Staffing Department before any resumes can be reviewed. Any resumes sent directly to MSA without a contract and specific work order in place for the position will be considered property of MSA.  Thank you for your cooperation in this matter!


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