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Personal Lines Underwriter/Sr. PL Underwriter in Keene, NH at The Main Street America Group

Date Posted: 1/12/2019

Job Snapshot

  • Employee Type:
  • Location:
    Keene, NH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

It’s an exciting time at The Main Street America Group!  We are a stable, billion-dollar, “A”-rated, super-regional property and casualty insurance company that is well-positioned for growth, and we are looking to add great talent to help us achieve our goals.   


This position is responsible for the acceptance, continuation, proper pricing, placement, and termination of risks or other policy limitations. Determines risk acceptability by reviewing and approving new business, renewals, endorsements and cancellations. Reviews and approves new business declinations, reinstatements and non-renewals. Participates in a sustained program of personal field visits with agents. Processes workflow in assigned territory and acts as a backup for other underwriters. Accepts or declines agency accommodation requests outside of the agent’s authority. Obtains, reviews and analyzes policyholder questionnaires, motor vehicle records, property surveys and other informational sources as may be available and takes appropriate action. Reviews rollovers for underwriting guidelines acceptability standards. Communicates, both verbally and in writing, with policyholders, agents, marketing representatives and others as necessary for proper servicing of insureds’ policies. Manages customer and/or agents’ questions and complaints and applies corrective action as needed to rectify the situation within the range of the assigned responsibility and authority. Handles routine underwriting phone calls and correspondence. Reviews agents’ books of business and makes recommendations to improve profitability and growth. This includes executing agreed to action plans and monitoring/reporting on outcomes. Acts as the senior resource and provides technical guidance to lower level associates.


•   Bachelor’s degree in Business Administration, Insurance, Risk Management, Economics or Finance preferred
•   Demonstration of self-development through attainment of professional insurance designations such as CPCU or other related insurance certification desirable
•   6+ years personal lines underwriting experience with product knowledge for senior level position
•   Strong Microsoft Office skills
•   Excellent customer service and written/verbal communication skills
•   Good judgment and decision making with a drive for results
•   Ability to collaborate with peers to reach goals, as well as work well independently.
•   Strong work ethic/desire to succeed


We are seeking a Personal Lines Underwriter, or Senior Underwriter, to be determined based on skills, background, and experience, to work directly out of our Keene office.

This is not a telecommuting position. We will consider an experienced remote underwriter depending on our applicant pool.

Serving our customers since 1923, The Main Street America Group is a stable, billion-dollar P&C insurance company, Rated A by AM Best and offers:

  • Medical, Dental & Vision (Day 1 coverage)
  • Paid Time Off Bank
  • 401(k) with Company Match
  • Pension Plan
  • Incentive (Bonus) Plan
  • Employee Recognition Program
  • Paid Holidays
  • Company-Paid Disability and Life Insurance
  • Tuition Reimbursement
  • Flexible Spending Accounts for Health & Dependent Care

Contingency Recruiters: Please do not send resumes directly to any hiring manager within the MSA organization.  If you would like to discuss this position, please contact the Staffing Department directly and NOT our managers. You must have a signed and current search agreement with the MSA Staffing Department before any resumes can be reviewed. Any resumes sent directly to MSA without a contract and specific work order in place for the position will be considered property of MSA.  Thank you for your cooperation in this matter!


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