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Service Center Representative in Keene, NH at The Main Street America Group

Date Posted: 11/6/2018

Job Snapshot

Job Description

It’s an exciting time at The Main Street America Group!  We are a stable, billion-dollar, “A”-rated, super-regional property and casualty insurance company that is well-positioned for growth, and we are looking to add great talent to help us achieve our goals.   


This position performs agent duties for policyholders serviced by The Main Street America Group (MSA), covering multiple lines of business and states. Conducts policy review and rounds out coverage by selling additional policies to mitigate coverage gaps. Fully utilize cross-selling techniques and IRPM (Individual Risk Premium Modification) authority to increase business retention. Prepares quotes, initiates policy changes, issues certificates of insurance, recommends and/or binds coverage as required. Audit accounts to identify underwriting concerns. Responds to telephone and written inquiries on behalf of other agents; provides technical support and customer follow-up on all inquiries and issues.

Licensed to sell MSA products and services. Advise/sell policyholders on MSA products and services.


  • Associate’s degree preferred
  • Applicable designations in area of focus preferred
  • 2 - 3 years customer service, insurance and/or call center work experience or equivalent
  • Intermediate computer skills and good customer service skills required
  • Attention to detail
  • Customer focus
  • Ability to work in a fast paced environment
  • High degree of self-management and team involvement
  • Ability to prioritize, handle multiple tasks and delegate work according to priority
  • Excellent written and oral skills  
  • Sound reasoning skills in order to resolve customer concerns and issues
  • Property & Casualty Producer license required (or  must be obtained within 120 days from date of hire)


Preferred Hours are 9:45 am - 6:00 pm but may be flexible.

Serving our customers since 1923, The Main Street America Group is a stable, billion-dollar P&C insurance company, Rated A by AM Best and offers:

  • Medical, Dental & Vision (Day 1 coverage)
  • Paid Time Off Bank
  • 401(k) with Company Match
  • Pension Plan
  • Incentive (Bonus) Plan
  • Employee Recognition Program
  • Paid Holidays
  • Company-Paid Disability and Life Insurance
  • Tuition Reimbursement
  • Flexible Spending Accounts for Health & Dependent Care

Contingency Recruiters: Please do not send resumes directly to any hiring manager within the MSA organization.  If you would like to discuss this position, please contact the Staffing Department directly and NOT our managers. You must have a signed and current search agreement with the MSA Staffing Department before any resumes can be reviewed. Any resumes sent directly to MSA without a contract and specific work order in place for the position will be considered property of MSA.  Thank you for your cooperation in this matter!


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