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Supervisor ICS Operations - Premium Services in Keene, NH at The Main Street America Group

Date Posted: 11/19/2018

Job Snapshot

Job Description

It’s an exciting time at The Main Street America Group!  We are a stable, billion-dollar, “A”-rated, super-regional property and casualty insurance company that is well-positioned for growth, and we are looking to add great talent to help us achieve our goals.   


Plans, organizes and supervises the resources (manpower and equipment) for the day-to-day maintenance of insurance policies, for all personal and commercial lines in multiple states and all related transactions and functions for MSA's Integrated Customer Solutions (ICS) department. Ensures key technical and training support to the department. Provides leadership and administrative support to staff. Creates an environment that promotes an “open book” management style.


•    Post high school education including insurance certification/designation
•    Bachelor's degree preferable
•    Progressive job experience including administrative and leadership responsibilities; supervisory experience preferred
•    Minimum 3+ years of work experience in insurance operations
•    Effective oral and written communication skills
•    Strong analytical skills
•    Ability to prioritize, negotiate, handle multiple talks, meet deadlines and delegate work according to established guidelines
•    Proficiency in PC skills, and Microsoft Office applications including Word, Excel and PowerPoint


Serving our customers since 1923, The Main Street America Group is a stable, billion-dollar P&C insurance company, Rated A by AM Best and offers:

  • Medical, Dental & Vision (Day 1 coverage)
  • Paid Time Off Bank
  • 401(k) with Company Match
  • Pension Plan
  • Incentive (Bonus) Plan
  • Employee Recognition Program
  • Paid Holidays
  • Company-Paid Disability and Life Insurance
  • Tuition Reimbursement
  • Flexible Spending Accounts for Health & Dependent Care

Contingency Recruiters: Please do not send resumes directly to any hiring manager within the MSA organization.  If you would like to discuss this position, please contact the Staffing Department directly and NOT our managers. You must have a signed and current search agreement with the MSA Staffing Department before any resumes can be reviewed. Any resumes sent directly to MSA without a contract and specific work order in place for the position will be considered property of MSA.  Thank you for your cooperation in this matter!


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