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Technical Trainer in Jacksonville, FL at The Main Street America Group

Date Posted: 8/23/2018

Job Snapshot

Job Description

Technical Training Consultant:

Great opportunities await you at The Main Street America Group!  The Main Street America Group is a billion-dollar super-regional property & casualty insurance company, providing products in 36 states.
A newly created  Technical Trainer Consultant position is available in  our Jacksonville, Florida office location.    

This position reports to our Human Resources Department and is primary for planning and directing our technical  training and educational programs to support business strategy. 

Key responsibilities include:

  • All training requirements for company-wide system and software implementations including Microsoft 2016, EI10 and Sharepoint
  • Development, oversight and ongoing maintenance of the learning management system
  • Liaison to educational partners such as universities, Pluralsight, LinkedIn Learning, Torch and other vendor-based programming
  • Development and deployment of various online and instructor lead performance and technology programs
  • Primary system and technical expert for department – learning management system, Excel, MSA system trouble shooting and resolution, Skype troubleshooting and resolution, Robohelp troubleshooting and resolution, Camtasia, Lectora, Audacity and videography

The successful candidate will have the following:

  • Bachelor's degree or equivalent work experience.
  • 5 - 7 years experience in training delivery and facilitation
  • Knowledge of specific development technology including: Captivate, Lectora and RoboHelp. Graphic design a plus
  • 3 - 5 years experience in technical instructional design and performance management and development systems
  • Skills in coaching and people management practices and organizational development and change management theory, methodologies and application
  • Strong consulting and relationship building skills
  • Excellent written and verbal communication and presentation skills.

Our benefit package includes:   

  • Medical, Dental & Vision (Day 1 coverage)
  • 401(k) with Company Match
  • Pension Plan
  • Paid Time Off Program
  • Incentive (Bonus) Plan
  • Relocation Program
  • Employee Wellness Program (Health & Fitness)
  • Perks at Work Program (company discounts on travel, entertainment, electronics and apparel)
  • Paid Holidays
  • Company-Paid Disability and Life Insurance
  • Tuition Reimbursement Programs
  • Flexible Spending Accounts for Health & Dependent Care
  • Casual Dress Code

Visit our website for more information or to apply at   /

Contingency Recruiters:  Please do not send resumes directly to any hiring manager within the MSA organization.  If you would like to discuss this position, please contact the Staffing Department only.   A signed and current search agreement with MSA is required prior to submitting candidates.  Any resumes sent directly to MSA without an agreement in place for this specific position is considered property of MSA.


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